Site Policies
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You acknowledge that the information provided on the Website is provided to you "as is" for general information only. hummerpartsonline.com and its affiliates make absolutely no warranties of any kind or form regarding this Website or the information contained within it, including but not limited to any warranty of accuracy, completeness, currency, merchantability or fitness for a particular purpose, or any warranty that the pages that make up this Website, or the servers that make them available, are free from viruses or any other harmful elements, and that such warranties are expressly disclaimed. Hummerpartsonline.com reserves the right to change or discontinue at any time, and for any reason, any aspect or feature of this Website. The material in this Website could contain technical inaccuracies or other errors. Your use and browsing of this Website is at your own risk. Neither hummerpartsonline.com, its affiliates, nor any other party involved in the creation, production, or delivery of the contents of this Website shall be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, this Website. Hummerpartsonline.com does not warrant that the functional aspects of the Website shall be uninterrupted or error-free. | ||||||||||||||||
Product Ordering InformationFactory GM/H2 and American General/H1
All parts sold on this site are original equipment manufacturer from General Motors, American General, and AC-DELCO or an authorized supplier of General Motors Merchandise and is purchased hummerpartsonline.com for resale on this site. Non-Factory Parts Hummerpartsonline.com does not manufacture any of the products sold on this site. All products sold are warranted by the original manufacturer. Except for such original manufacturer warranties, hummerpartsonline.com DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. Hummerpartsonline.com will not be liable for any damages of any kind arising from the use of this site or products obtained or ordered from this site, including but not limited to direct, indirect, incidental, punitive or consequential damages. Any an all warranties of non-original equipment parts are to go the manufacturer and not hummerpartsonline.com Apparel, Die-cast, & Collectibles All apparel & die-cast merchandise is sold as is with a limited supply as this merchandise is very seasonal and may not always be available. Due to the nature of these goods they are sold on a non-return, non-exchange basis. Product Availability
Over 75% of parts ship within 2 business days of order placement. If not prepared for a 7-10 day delay if part is out of stock or in transit then email help@hummerpartsonline.com to verify current availability before order is placed. After order has been placed, it may not be cancelled unless on backorder with the manufacturer. Order cancellation is at the discretion of hummerpartsonline.com. There are some specialty products that have a longer lead-time and you will be notified of those lead times through e-mail correspondence from our Customer Service Department. Hummerpartsonline.com will do everything we can to ship your order as soon as possible and notify you of the estimated time of delivery. Whenever possible hummerpartsonline.com will ship direct from our facility, but when this is unavailable parts will be shipped from the most available GM warehousing source. Pricing and Catalog Information
PRICING ON THIS WEBSITE IS VALID ONLY ON THIS WEBSITE AND NOT VAILD AT ANY OTHER TIME OR PLACE AND IN NO WAY SHAPE OR FORM! PRICING ON THIS WEBSITE IS DISCOUNTED OR BELOW published list prices AND OTHER DEALERS ARE NOT OBLIGATED TO HONOR THESE PRICES. PRICING WILL NOT BE VALID THROUGH ANY POINT OF PURCHASE RETAIL OR WHOLESALE DISTRIBUTION. All prices, part numbers, specifications, terms and policies are subject to change without notice. However, we will notify you of any price increase before shipment. Hummerpartsonline.com reserves the right to correct typographical errors. Core Charges
Some parts may by rebuilt by the manufacturer and are sold on an exchange or core basis, if this is the case you will be charged a "core" charge. Core prices are included in the selling price of our parts on the web site and are itemized separately on hummerpartsonline.com invoices as "core price". To receive "core credit" core and exchange merchandise must be returned to hummerpartsonline.com to be returned to the manufacturer for core credit. Certain parts are sold on an "exchange" basis and require an additional core deposit that is fully refundable provided your old part is returned in the original container your new product arrived in and it is in "re-buildable" condition. These parts include some engines, transmissions, transaxles, alternators, brake shoes, controls, CV Axles, distributors, pumps, rack and pinion, smog pumps and starters. All core returns are handled within the standard return process requiring a RETURN GOODS AUTHORIZATION (RGA) number The core may only be returned for credit within the first 30 days of receipt of your order. All handling and shipping fees are to be paid for by the customer. Once your core has been verified to meet core standards and has been received by hummerpartsonline.com credit will be issued against the original purchased core only. Any cores that do not meet packaging or core standards will not be eligible for credit and will be disposed of after customer notification. The customer will have the option of receiving back his original core only or authorize scraping and disposal of core after this notification. It will be the responsibility of the customer for any freight, disposal, and handling fees incurred by returning unacceptable cores, not to exceed overall core value. These parts include but are not limited to alternators, brake shoes, controls, engines, CV axles, distributors, modules, pumps, rack and pinion, smog pumps, starters and transmissions. Handling and Shipping Information
If you live in the state of North Carolina, you will be charged the appropriate sales tax % for the county in which the part is shipped to. The .07 calculated covers most counties in the sate of North Carolina. Most products listed in our catalog are immediately available from our warehouse. If we have it, it goes out as soon as possible usually within 48 hours. Some products may be shipped directly from the manufacturer, from GM Distribution Centers, or other warehouses. Depending on the availability from General Motors, we can have product shipped to you in seven to ten business days. Sometimes it can be quicker, but use the 7 -10 number as an "average". We're in as big of a hurry to ship it to you, as you are to get your parts. Shipping Methods For members of the U.S. Armed Forces, we can ship to APO addresses at a nominal additional charge. We will notify you of the amount before we process your order. Truck & Oversized Shipping Delivery Facts: All oversized handling prices are quoted to a business address. Some freight lines are unable to deliver to residential address; however delivery to businesses with scheduled hours and a loading dock is usually not a problem. You may want to consider having your purchase shipped to a business you know has the necessary unloading facilities. Please keep in mind the receiving party will be responsible for using the correct receiving process. Alternate ship-to locations are to be confirmed by customer before shipment. In some cases, the freight line can call you to pick up the freight at their terminal that is closest to your home. Most terminals are open for pick-up 24 hours a day. Unloading: There are few freight companies that we deal with that offer lift-gate service for residential delivery. There is a substantial added charge for this service. Motor freight companies are not responsible for unloading. They will move it to the end of the truck (Tailgate Delivery). It's your responsibility to take the freight off from this point. Keep in mind that most engine hoists won't go high enough to lift engines from their truck. Please arrange to have equipment and assistance on hand, as freight lines will not wait for either to arrive. Order Tracking Soon after you place your order, you’ll receive an email order confirmation. Hummerpartsonline.com will notify you of your tracking information from our Customer Service Department. For your convenience, you can log-in using your email and password at https://www.hummerpartsonline.com/secure/login.cfm?action=orderstatus for tracking information as soon as your parts have been shipped. International Shipping Hummerpartsonline.com does not ship parts that are non American General outside the United States. Receiving Information
Customers will be charged all shipping, storage and 20% re-handling charges on all refused shipments. No further orders will be processed until previous matters are cleared. Parts Receiving Proper receiving is required to prevent unnecessary losses in customer’s parts and accessories and to facilitate handling of claims against carriers. Customers should observe the following instructions when receiving shipments from hummerpartsonline.com or when receiving material scheduled by hummerpartsonline.com for shipments direct to the customer from a source of supply. Receiving of Parts and Accessories includes acceptance of the shipment from the carrier and processing of the shipment by the customer. Customer assumes all responsibilities of ownership upon receiving of merchandise. Acceptance of Shipment from the Carrier
If there is any piece shortage or visible damage, the customer should call the carrier's representative's attention to damaged material or shortage and make a detailed notation on both copies of the carrier's delivery receipt, showing the exact nature of the damage and/or shortage. (e.g., piece number 4 with a 6 inch dent on crown of fender, wrapping torn, piece number 7 - carton and wheel disc crushed; piece number 8 - missing). The carrier's representative is to sign first initial and last name on both copies of the delivery receipt. The customer should make certain this notation is entered on the delivery receipt before signing the carrier's copy of the form. It is not possible to complete a claim with a carrier without a detailed statement relative to the nature and extent of the shortage or damage being noted on the delivery receipt as provided above. Therefore, a customer should not sign the delivery receipt for any type of incomplete or damaged shipment without exceptions being noted and signed by the carrier's representative. Notations such as "one piece short" or "one piece damaged" are not acceptable. A more detailed notation such as, "piece number five, one fender short" or "one fender damaged extensively around the headlight," is required. These guidelines also apply to carriers that utilize a delivery manifest or electronic board (i.e., FedEx, UPS, EMERY WorldWide). The driver is REQUIRED to make any notation at customer's request. Customers serviced by the Dedicated Delivery System should note Carrier Liability Loss or Damage Procedures noted on the carrier’s bill of lading. At no time will hummerpartsonline.com accept liability for any unattended delivery. It is the responsibility of the customer to sign and note any damage or shortage of any merchandise with the delivering carrier RECEIVING PROCEDURES CARRIER DELIVERIES
FAILURE TO FOLLOW THESE RECEIVING PROCEDURES MAY RESULT IN YOUR CLAIM BEING DENIED Transportation Discrepancies If transportation discrepancies occur (shortage and/or damage), you should file a transportation claim with the carrier. Please keep in mind that failure to follow proper receiving procedures may result in a denial of your claim. IMPORTANT: If shortage or damage occurs on a shipment that is customer property, (i.e., customer owns material while in transit), the customer is to immediately file a claim directly with the transportation company delivering the material. While claims for shortage or damages on collect shipments should be referred directly to the Carrier; hummerpartsonline.com personnel will assist the customer in expediting settlement. Processing of Shipment by the Customer When the shipment has been accepted from the carrier and the delivery receipts have been signed, the customer is to proceed as follows:
Damage/Loss Claims
The customer will need to and is responsible for contacting HummerPartsOnline.com in order to initiate a damage or loss claim. No matter whom you feel is at fault the claim must be initiated with us. We will be in touch with you for some of the particulars about the shipment. When the claim is confirmed, we can order and send a replacement for the damaged merchandise. If you are present when the damaged package arrived please sign for the package and in the same screen write DMG which will indicated it was damaged upon arrival. Please contact us at HummerPartsOnline.com If your product has been damaged in shipment, you MUST also contact us within 48 hours of receipt. Our customer service representatives will guide you through a return and replacement following contact. Claims representative are also available at http://www.hu mmerpartsonline.com/index.php?mod=custserv&cmd=v If you fail to file a damage claim within 48 hours of delivery to your shipping address the shipping company and HummerPartsOnline.com may not be liable due to customer negligence of notification on the damage or loss of the shipment. Losses must be reported no longer than 15 days past the estimated time of shipment delivery by the carrier. You are emailed the day the shipment is sent with the tracking number and invoice. If the shipment does not arrive near the estimated time of shipping delivery please contact us within 15 days of this estimated time. Estimated times are provided by the shipping carrier. We do not guarantee estimated delivery times as this is a service solely provided by the shipping carrier.
Return PolicyA Return Goods Authorization (RGA) number must accompany all returns, no exceptions. To return or exchange any items, properly pack, insure and ship by ground prepaid. All returns are investigated to determine who is responsible for why the part is being returned. If the return is our fault we will refund the order or exchange for the part needed. If the return is the customers fault it will be at our discretion on whether or not you are approved to return your part. If your return is due to catalog error, hummerpartsonline.com is not responsible for the incorrect part. Orders that have special order parts and are not stocked by our facility are not returnable. Electrical parts are also a non-returnable part. It is the responsibility of the customer to email customer service to insure the part numbers are correct for the vehicle you are purchasing the parts for and whether or not they are special order parts. Any part that comes in different colors depending on the vehicle is also special order parts which are non-returnable. Returned items must be in original boxes and must be in reasonable condition. Books, tools, special order and electrical items are not returnable for refunds. Returns received after 30 days from the return authorization date will not be accepted. All returns accepted are subject to a restocking charge of 20% or $20.00 (whichever is greater). Any merchandise held over 30 days may not be returned. You have up to 30 days to return the item back to us in the original packaging for a full refund of the item only. Please pack returns carefully (using the packaging it came with) and use a traceable method of shipment (UPS Ground is probably the most convenient). Once we receive the goods, we'll credit your account for the full purchase price minus the initial handling and shipping. Please be sure to include a copy of your packing slip or original order confirmation, and information as to which credit card was used. Return Guidelines A Return Goods Authorization (RGA) number must accompany all returns, no exceptions. Once your request has been authorized you will be e-mailed a RETURN SHIPPING LABEL to be printed and attached to the original shipping carton. If you are unable to print your return label please contact us by e-mail so we can mail it to you by US Postal Service. No returns will be accepted without a RGA number. Returns without an RGA# on the outside of the shipping carton will be refused or returned to the sender.
General Return Guidelines Within 30 days of receipt of your order, you may return products that:
As long as the parts are not damaged or have not been installed, we can issue a refund for the product only when your return meets these guidelines. The cost of handling and shipping will be credited only in those instances ONLY where the return is a result of our error. A copy of your invoice and a letter of explanation as to why the product is being returned must accompany all returns. Incorrectly supplied items will be exchanged or refunded at our option. No refunds will be authorized after thirty (30) days. All items returned must be in new, unused condition for credit, exchange or refund. Restocking Fees
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