Frequently Asked Questions


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How can I see the total with shipping and handling, before I order?

If you add the part numbers you want to purchase to a shopping cart, you will be given a complete total with the shipping and handling. If you decide you don't want the part after inquiring, just delete that part from your shopping cart.

 

Do you ship outside the U.S.?

We do not ship outside the U.S.A., except to U.S. military APO addresses.

 

Confirmation?

If you have not received a confirmation of the order, email, RGA request or any correspondence you have placed with this website within 24-48 hours, it is due to an incorrect email address or your email settings think our email is spam. Please correct these issues and resubmit your correspondence with us.

 

I am not able to checkout and place my order what is wrong?

This problem should be fixed but here is something you might try to see if this problem still exists. The only reason we have found when customers can't get to the checkout is if they are using Netscape and the browser cached the cart page. Some customers may still have a cached version of the page until they "clear their cache" - this can be done in Netscape by going to Edit - Preferences - Advanced - Cache and then clicking on both "Clear Memory Cache" and "Clear Disk Cache"; in Internet Explorer, it's Tools - Internet Options and then clicking the button "Delete Files" under the "Temporary Internet files" heading).

 

Why does it say "not a valid number" when I track my package?

We place the tracking number on the web site as soon as your package is boxed. In most cases when you receive "not a valid number" the shipping carrier has not scanned your package at the first terminal yet.

Try checking the tracking number after 9:30 pm EST, if it has been 24 hours and you are still unable to track your package, contact customer service at help@hummerpartsonline.com and we will research the problem and email you back.

 

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